Customer Service Agent

TTC Group; England; On-site; GBP 24,000; Full time

Job summary

A leading training provider in the United Kingdom is looking for passionate customer service providers in Telford. The role involves providing an exceptional client journey through inbound phone, webchat, and email channels. This full-time position offers a salary of £23,810 per annum and includes a structured training plan, performance-related bonuses, and various health and lifestyle benefits.

Benefits

Structured training plan

Social working hours

Performance Related Bonus

Enhanced holiday allowance

Paid volunteer day off

Health Cash Plan

Rewards partner discounts

Life insurance policy

ULEV Car Scheme

Qualifications

• Passion to deliver exceptional customer service.
• Capable of communicating with a diverse customer base.
• Able to work sensitively and productively.

Responsibilities

• Provide an exceptional client journey through various channels.
• Handle inbound queries without cold calling.
• Complete a vetting process for sensitive data handling.

Skills

Exceptional customer service

Effective communication

Adaptability to change

Job description

To meet the changing needs of our core business and future demands, we are recruiting passionate customer service providers, comfortable dealing with first point, inbound (no cold calling) contact from our clients looking to book a training course. You will be responsible for providing an exceptional client journey; first time, every time through multiple channels (inbound phone, webchat, email for clients who have been referred to attend a Driver Trainer course, more details of which can be found here.

This role is based at our Telford Head Office, Hadley Park East (TF1 6QJ): 37.5 hours per week (5 shifts between our core business hours 07:30 - 17:30) with a Saturday rota, working 1 in 3 (08:00 - 14:00), with a day off in the week given. This role is a full time, permanent contract and due to the sensitive nature of the data we process, successful applicants will need to complete our Vetting process (at no cost to you).

Ideal Candidate

• A passion to deliver exceptional customer service
• Capable of communicating with a diverse customer base and achieving positive results first time
• Able to work sensitively and productively
• Agile and willing to embrace change, always looking to learn new systems or processes to improve the customer experience

At TTC Group, our mission is to create safer communities and improve lives by reducing road safety risk through creative driver training courses and mobile applications. As a dynamic business we need to have the right people who are as passionate as we are about providing the very best service to our customers and clients before, during and after their voluntary training courses. As a training provider by trade, we are enthusiastic about your development and can provide some fantastic opportunities for you to develop your skills and experience in a progressive company.

Salary

£23,810 per annum

Benefits

• Structured training plan through our Academy system and dedicated mentor/buddy.
• Social working hours
• Performance Related Bonus
• Enhanced holiday allowance (25 days plus Bank Holidays, increasing with service)
• Paid volunteer day off
• Health Cash Plan; covering the cost of dental, optical, physio and complimentary therapies.
• Rewards partner; discounts at high street retailers, online providers and entertainment venues.
• Life insurance policy
• ULEV Car Scheme