Customer Service Agent

Northgate plc; Crawley; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading vehicle rental company in Crawley seeks a Customer Service Agent to manage customer requests and ensure vehicle availability. Candidates do not require prior industry experience, but strong customer service skills and a full driving license are essential. This role offers a competitive salary, quarterly bonuses, and a variety of generous benefits including life assurance and wellbeing services.

Benefits

Quarterly bonus scheme

24 days holiday, increasing with service

Free life assurance

Well-being services

Exclusive vehicle-leasing schemes

Pension and share scheme

Benefits App for discounts

Stream App for pay management

Qualifications

• Experience in customer service is essential.
• No previous industry or vehicle rental administration experience required.
• Must possess a Full UK or EU Driving Licence.

Responsibilities

• Manage customer needs and ensure vehicles are available.
• Provide great service and manage multiple tasks simultaneously.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service skills

Administration skills

Multi-tasking

Calm and 'can-do' attitude

Full UK or EU Driving Licence

Job description

Customer Service Agent

Reference: NOV20256358

Expiry date: 2025-12-12 10:09:00.000

Location: Crawley

Salary: £29,407 pa + bonus up to £1,470 pa OTE

Weekly Hours: 42.5 hours / week, plus Saturdays on a rota

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you'll need all of your customer service know-how, administration skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to):

• A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• Free life assurance (2x your salary)
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague-only vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.