Customer Service Agent

Northgate plc; Coventry; On-site; GBP 28,000; Full time

Job summary

A leading vehicle rental specialist in Coventry is seeking a Customer Service Agent to efficiently manage customer needs and vehicle allocation. You will be the first point of contact, essential in providing excellent service and maintaining branch operations. Ideal candidates should have strong customer service skills and a Full UK or EU Driving Licence. This role offers competitive salary and great benefits including a quarterly bonus scheme and flexible leave days.

Benefits

Fantastic quarterly bonus scheme (up to £1,387 pa OTE)

24 days holiday increasing with service

Free life assurance (2x salary)

24/7 GP service and mental health support

Exclusive colleague-only vehicle leasing schemes

Pension scheme

Unlimited retailer discounts and cashback deals

Financial Well-being app access

Qualifications

• No previous experience in vehicle rental required.
• Full UK or EU Driving Licence is necessary.
• Strong customer service know-how.

Responsibilities

• Manage customer needs and ensure vehicles are properly allocated.
• Resolve rental queries and administer customer accounts.
• Oversee daily vehicle movements in the branch.

Skills

Strong customer service skills

Administration skill

Calm and positive attitude

Job description

Customer Service Agent

Reference: OCT20255452

Expiry date: 2025-12-03 09:25:00.000

Location: Coventry

Salary: £27,745 per annum

Weekly Hours: 42.5 hours / week

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile – that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast‑paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; confidently delivering a great service with a smile is second nature. Your true strengths lie in managing multiple tasks at once – from sourcing vehicles to accommodate bookings, resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.

You don't need any previous industry or vehicle rental administration experience; our proven induction training will cover that. You will need strong customer service know‑how, administration skill and a calm, “can‑do” attitude, plus a Full UK or EU Driving Licence.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Our offers go beyond a great basic salary. Some of our most popular benefits include:

• Fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year, plus public holidays, and an extra day off to celebrate your birthday.
• Free life assurance (2x your salary)
• Well‑being services (24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague‑only vehicle‑leasing schemes
• Pension & save‑as‑you‑earn share scheme
• Benefits App with unlimited access to retailer discounts and cashback deals (e.g., Tesco, Asda, Currys, B&Q & Wickes)
• Stream App – a Financial Well‑being app giving you control over your pay, discounts on shopping, benefit eligibility checks and a financial coach connection.

With over 60 branches nationwide, Northgate Vehicle Hire is the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well‑known organisations. We enjoy a reputation for being at the forefront of the LCV sector and helping customers when they need us most.

We are also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland and Spain. Few other companies can match the support, development opportunities and long‑term security we offer. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, and thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.