Customer Service Agent

Right Now Recruitment; City Of London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading logistics company in London is seeking a dedicated Customer Service Export Agent. You will handle customer queries and bookings, work collaboratively with colleagues, and maintain strong client relationships. The ideal candidate should have experience in air cargo, strong communication skills, and the ability to work both independently and as part of a team. Salary ranges from £27,000 to £30,000, Monday to Friday, 09:00 to 17:30.

Qualifications

• Experience with Exports and/or Imports within Air Cargo is ideal.
• Excellent communication skills via telephone and email.
• Strong team player with the ability to work independently.

Responsibilities

• Handle customer queries and bookings for export and import shipments.
• Check shipment departures with airlines and handling sheds.
• Build and maintain relationships with customers.

Skills

Customer-focused attitude

Proactive problem-solving

Effective communication skills

Time management

Job description

Right Now Group are looking for a Customer Service Export Agent to work with our client, they are a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer focused individual to join their team as a Customer Service Agent.

As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.

Responsibilities of a Customer Service Export Agent:

• Handling Customer in-queries / bookings for both Export and Import shipments via Telephone and Email.
• Checking with Airlines and Handling Sheds that shipments have departed as planned.
• Building and maintaining solid relationships with existing and potential customers.
• receiving and responding to quotes enquiries over telephone and email.
• Assisting Export Agent colleagues and Management as and when required.

Candidate Requirements:

• Knowledge of either Exports and/or Imports within Air Cargo ideally
• Good communication skills via Telephone & Email.
• Must be proactive and have the ability to think outside the box.
• Excellent time management skills to ensure daily tasks are completed.
• Ability to work well within a team and independently.
• Full 5 year checkable work history and a clear DBS.

More Details:

Shift: Monday - Friday

Hours: 09:00 - 17:30

Salary: £27,000 - £30,000