Customer Service Agent

Ambitions Personnel; Bassetlaw; On-site; GBP 22,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is looking for an Operations Support Executive. In this role, you will ensure operations run smoothly by resolving customer issues and collaborating with departments. Ideal candidates are analytical and skilled in Excel. The position offers growth opportunities and a flexible schedule.

Benefits

Pension scheme with Royal London

Personal health insurance after two years

Life assurance from day one

Critical illness cover from day one

Annual performance reviews and discretionary bonuses

Extra holidays for years of service

Staff rates at member hotels

Qualifications

• Experience handling customer enquiries and resolving issues.
• Strong analytical skills with a focus on accuracy.
• Ability to manipulate data and work with Excel.

Responsibilities

• Ensure seamless operations by investigating customer issues.
• Load rates and RFP agreements into the system accurately.
• Collaborate with various departments to ensure smooth operations.
• Maintain excellent relationships with clients and hotels.

Skills

Problem-solving skills

Data analysis

Customer service

Excel proficiency

Job description

What’s In It For You?

Full‑Time and Part‑Time Options: Whether you’re looking for a full‑time role or a part‑time gig that fits your schedule, we’ve got you covered.

• Growth & Development: Get exposure to multiple departments and grow your skillset while making an impact on the business.
• Career Progression: There’s plenty of room to grow in a fast‑paced, entrepreneurial environment.
• Work‑Life Balance: Flexible hours to help you maintain that perfect work‑life balance.
• Global Exposure: Interact with international clients and hotels, broadening your experience and opening doors to global opportunities.

What You’ll Be Doing:

As an Operations Support Executive, you’ll be at the heart of everything, ensuring that operations run seamlessly by investigating customer issues, analysing data, and resolving discrepancies. Your problem‑solving skills will shine as you dig deep, ask the right questions, and uncover solutions. You’ll be collaborating with multiple teams—IT, Finance, Demand, Business Development, Marketing—and you’ll build strong relationships with clients, keeping them satisfied and ensuring everything is running smoothly.

Your role will include:

• Handling customer enquiries, ensuring each one is resolved quickly and accurately.
• Loading rates and corporate RFP agreements into the system with a laser‑sharp focus on accuracy.
• Manipulating data files, using Excel (VLOOKUP and all!), and importing everything into our CRS system with precision.
• Collaborating across departments to ensure everything operates without a hitch.
• Maintaining excellent relationships with hotels and ensuring they’re satisfied with our services.

Additional Perks:

• Pension scheme with Royal London (UK staff)
• Personal health insurance (BUPA) after two years of service
• Life assurance from day one
• Critical illness cover from day one
• Annual performance reviews and discretionary bonuses
• Extra holidays for years of service, your birthday, and Christmas shopping
• Staff rates at member hotels (subject to availability)

Ready to Dive In?

If you’re excited to join a dynamic team, solve problems, and take your career to the next level, we want to hear from you. Apply today!