Customer Service Agent

Top Level Promotions; Aberdeen City; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading customer service provider in Aberdeen City is looking for a friendly and driven Customer Service Agent to join their team. You will be the first point of contact for customers, addressing inquiries and resolving concerns to create a positive experience. The ideal candidate will have strong communication skills, prior customer service experience, and the ability to multitask in a fast-paced environment. Competitive pay and opportunities for growth are offered.

Benefits

Competitive pay and comprehensive benefits package

Opportunities for growth and career development

Supportive and collaborative team environment

Employee discounts on company products and services

Qualifications

• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of our products/services.
• Assist with processing orders, tracking statuses, and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve experience.
• Collect feedback to help identify opportunities for service improvements.
• Build strong, lasting relationships with customers.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism in handling challenging situations

Strong organizational skills and attention to detail

Proficiency with customer service software, CRM tools, and Microsoft Office Suite

Ability to manage multiple tasks in a fast-paced setting

Education

High school diploma or equivalent

College degree

Tools

CRM tools

Microsoft Office Suite

Job description

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part-Time

Compensation: $21.00 per hour

Job Overview

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products / services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced setting.

What We Offer

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.