Customer Service Advsior

Vibe Recruit; Oxford; On-site; GBP 28,000; Full time

Job summary

A family-owned company in the United Kingdom is seeking a Customer Service Advisor to engage with customers and support their needs. You will interact through emails and calls, ensuring customer satisfaction and processing orders accurately. The ideal candidate will possess excellent communication skills and have a friendly attitude. The role offers a salary of £27,368 per annum and a supportive work environment.

Qualifications

• Welcoming and confident professional telephone manner.
• Ability to interpret customer needs and offer solutions.
• Keen to learn, grow, and succeed as a team player.

Responsibilities

• Correspond with customers via email and telephone.
• Build and maintain great customer relationships.
• Understand and meet customer requirements effectively.
• Accurately process customer orders and update CRM records.
• Inform customers about the latest offers and services.
• Arranging meetings for the Account Manager.

Skills

Excellent communication skills

Customer relationship building

Problem-solving

Confident and enthusiastic attitude

Job description

Overview

Are you looking for a new Customer Service Advisor role? Would you like to join a family-owned company that are super friendly, helpful, and committed to creating a fun and enjoyable working environment for everyone? Join as a Customer Service Advisor and help them continue to grow their fantastic reputation and be part of the team as they expand & grow!

Responsibilities

• Correspond with customers via email & the telephone
• Building great relationships
• Understand customer requirements and ensure that the company are meeting their needs
• Deal with customer queries/issues
• Accurately processing customers\' orders received and updating CRM records
• Ensuring customers are aware of latest offers & services
• Arrange meetings for the Account Manager to visit customers
• Make outbound service calls to prompt/take customers order & provide status updates on outstanding orders

The Customer Service Advisor will have

• A welcoming, confident and enthusiastic attitude and a professional telephone manner
• An ability to interpret customer\'s needs, offer solutions and upsell where appropriate
• Excellent communication skills at all levels and the ability to correspond with customers via email & on the telephone
• Build and grow your customer relationships
• Be a team player, keen to learn, grow & succeed

Monday to Friday 8am- 5pm

£27,368 per annuum

If this role is of interest then please click apply .....

For more information call Gemma on 01869 321322

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.