Customer Service Advocate | First-Line Support & Scheduling

Netbox Recruitment Limited; Gravesend; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Sidcup is seeking a confident and outgoing Customer Service Advisor to join their team. The role involves handling customer queries via phone and email, supporting administrative duties, and managing shared inboxes effectively. Ideal candidates will have strong customer service experience, scheduling skills, and a proactive attitude towards change. This position offers a competitive salary and a supportive work environment.

Qualifications

• Minimum of 2 years of strong customer service experience via phone and email.
• Experience in scheduling and organizing tasks effectively.
• Proficient IT skills to manage systems and handle queries.

Responsibilities

• Act as the first point of contact for customers via phone and email.
• Support the in-house team with administrative duties.
• Manage shared inbox and respond to queries promptly.
• Handle customer complaints and provide suitable solutions.
• Process orders and returns as necessary.
• Support the scheduling team with engineer works.
• Assist management in implementing established processes.

Skills

Strong customer service experience via phone and email

Scheduling experience

Strong IT skills

Outgoing nature

Adaptable approach

Ability to use initiative

Open to change

Job description

A recruitment agency in Sidcup is seeking a confident and outgoing Customer Service Advisor to join their team. The role involves handling customer queries via phone and email, supporting administrative duties, and managing shared inboxes effectively. Ideal candidates will have strong customer service experience, scheduling skills, and a proactive attitude towards change. This position offers a competitive salary and a supportive work environment.