Customer Service Advocate (Dutch Speaking & Written)

Danaher; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading life sciences company is seeking a Customer Service Advocate based in Milton Keynes. The role requires acting as the main contact for customer requests, managing field service activities, and ensuring customer satisfaction. Essential qualifications include GCSE diplomas and fluency in Dutch, with 2+ years in a similar role. Experience with SAP and Salesforce is a plus. Join us to make a real impact in life sciences.

Qualifications

• Over 2 years working in a customer service or field service role.
• Fluent in Dutch and preferable to have French language skills.
• Ability to coordinate service activities efficiently.

Responsibilities

• Act as the main contact for customer requests related to service activities.
• Monitor spare-part orders and ensure timely delivery.
• Plan Field Service Engineers to optimize customer response times.

Skills

Customer service

Communication

Time management

Problem-solving

Education

GCSE, VMBO, MAVO diplomas or equivalent

Tools

SAP

Salesforce

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Advocate iis responsible for the interface between the customers, the field service and the other internal teams.

The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customers satisfaction and best utilization of the field resources.

In this role, you will have the opportunity to:

• Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium.
• Order Spare-parts, if required, and monitor delivery.
• Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
• Create customer quotes and follow-up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
• Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns, and invoicing are completed in line with our KPI’s.

The essential requirements of the job include:

• Education – GCSE, VMBO, MAVO diplomas, or equivalent
• More than 2 years working in a similar role
• Dutch speaker essential
• French speaker preferable, but not essential

It would be a plus if you also possess previous experience in:

• SAP
• Salesforce

#LI-Onsite

Dutch speaker required.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.