Customer Service Advocate

ATR; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service organization in Sunderland is seeking a dedicated Customer Service Advocate for a full-time temporary position. The role involves providing accurate information, resolving enquiries, and supporting customer insight projects. Ideal candidates will have strong communication skills and a proactive approach to customer care, with a minimum of five GCSEs including English and Maths.

Qualifications

• Strong communication and interpersonal skills.
• Ability to adapt to various communication channels and digital systems.
• Experience in a customer service role is desirable.

Responsibilities

• Provide information and guidance to customers via multiple channels.
• Resolve enquiries at the first point of contact.
• Carry out surveys and support service improvement projects.

Skills

Communication

Interpersonal skills

Customer care

Adaptability

Education

Five GCSEs (or equivalent) including English and Maths

Job description

We're looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis. Key Duties:

• Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.
• Resolve enquiries efficiently at the first point of contact wherever possible.
• Carry out surveys, telephone interviews, and data collection tasks to support service improvement and customer insight projects.
• Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
• Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.
• Five GCSEs (or equivalent) at grades A-C / 5-9, including English and Maths.
• Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
• The ability to adapt to different communication channels, digital systems, and changing processes.
• A proactive and flexible approach, with a genuine commitment to delivering high-quality customer care.
• Previous experience in a contact centre or customer service role is desirable.