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Utility Collections Ltd; Thornton; On-site; GBP 27,000 - 29,000; Full time

Job summary

A growing utility collection firm in the United Kingdom seeks a confident communicator to manage commercial customer accounts. This role involves negotiating payments, resolving account queries, and maintaining portfolios. An empathetic nature, strong telephone skills, and the ability to work under pressure are essential. Competitive salary of £27,000 to £28,500 with benefits, including full training and 24 days' annual leave.

Benefits

Full training and ongoing development

Dynamic support team

Contribution to the energy sector

Responsibilities

• Proactively contact customers with outstanding balances.
• Negotiate payment or alternative resolutions.
• Investigate and resolve customer account queries.
• Maintain and manage a portfolio of customer accounts.
• Achieve individual and team KPIs.

Skills

Confident communicator

Strong telephone skills

Resilient under pressure

Empathetic to customer needs

Organised

Attention to detail

Team player

Tech-comfortable

Experience in credit control

Background in utilities or energy

Tools

Microsoft Office

CRM systems

Job description

Responsibilities

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalates where necessary
• Take meter reads and prompt Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

Qualifications & Skills

A confident communicator with strong telephone skills

Resilient and able to remain calm under pressure

Naturally empathetic and able to adapt to different customer needs

Organised with great attention to detail

Motivated and capable of managing their own workload

A team player who can follow structured processes

Tech‑comfortable – especially with Microsoft Office and CRM systems

• Experience in credit control or debt resolution (preferred)
• Background in the utilities or energy industry (preferred)

Salary & Working Hours

Salary £27,000 to £28,500

Working hours: Monday to Friday 9 am – 5 pm

24 days annual leave + Bank Holidays

Benefits

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale‑up business making a real difference in the energy sector