Customer Service Advisor - Yate - Immediate Start

Adecco; Bristol; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Yate, Bristol. This full-time role offers a fixed term contract for 3 months, starting on 17th December 2025. Responsibilities include excellent service delivery, proactive order processing, and effective communication with customers. Ideal candidates will have strong organizational and communication skills, alongside a background in customer service. An inviting working environment and opportunities for career development await you at this dynamic company.

Qualifications

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organizational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem-solving aptitude.
• Ability to work independently as well as part of a team.

Responsibilities

• Put the customer at the heart of everything you do.
• Demonstrate a strong desire for excellence in service delivery.
• Proactively process orders within 12 hours.
• Communicate lead times and order statuses to customers.
• Resolve customer queries within a maximum of 4 hours.
• Handle incoming calls and emails with enthusiasm.

Skills

Customer service experience

Organizational skills

Communication skills

Attention to detail

Problem-solving

Job description

Job Title: Customer Service Advisor
Location: Yate, Bristol, BS37
Remuneration: £26,500 per annum
Contract Details: Fixed Term Contract (3 months)
Start Date: 17th December 2025
End Date: 27th March 2026

Responsibilities

• Putting the customer at the heart of everything you do.
• Demonstrating a strong desire for excellence in service delivery.
• Proactively processing orders within 12 hours and acknowledging all orders to customers promptly.
• Maintaining updated customer SOPs to ensure smooth operations.
• Keeping digital and physical filing organised for easy access and compliance.
• Communicating lead times and order statuses to customers in a timely manner.
• Resolving customer queries within a maximum of 4 hours.
• Handling incoming calls and emails with enthusiasm and professionalism.
• Managing customer complaints efficiently, ensuring responses are sent within specified timelines.
• Conducting regular meetings with customers to discuss account situations.
• Maintaining accurate records of customer interactions in our CRM system.

What you’ll need

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem-solving aptitude.
• Ability to work independently as well as part of a team.

Working Pattern

This is a full-time position based in our Yate office, conveniently located just a 12-minute walk from Yate train station. Parking is available on site.

Why Join Us?

This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging.

If you're passionate about customer service and looking for a rewarding role where you can make a difference, we want to hear from you! Apply today to become a key player in our dynamic team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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