Customer Service Advisor - Working From Home

Interaction Recruitment; Newcastle upon Tyne; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor for a home working role in Newcastle upon Tyne. The position offers an hourly rate of £12.21, with flexible full-time hours from 8 am to 6 pm, Monday to Friday. Candidates must have customer service experience and be confident communicators. This role involves providing support for customer queries while ensuring a positive customer experience and offers opportunities for progression.

Qualifications

• Confident communicator with customer service experience.
• Ability to manage customer queries professionally.
• Energetic and able to work within a flexible schedule.

Responsibilities

• Build rapport with customers in a consultative manner.
• Listen to the customer's needs to provide unique solutions.
• Provide exceptional customer service and complete administration accurately.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Job description

Customer Service Advisor – HOME WORKING
Must live in Newcastle

Role Profile

Hourly Rate: £12.21ph - Paid Weekly
Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm;
Paid Training: Full time training 9am - 5pm

Role Overview

We are looking for confident, energetic individuals for a Customer Service role in the Newcastle area. This role involves taking inbound Customer Service calls; no Sales!
As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience.
Our client is looking for a confident communicator.
This is an amazing opportunity with possibilities of progression and growth.

Responsibilities

• Build rapport with customers in a consultative manner
• Listen to the customers needs to ensure a positive and unique solution to their queries
• Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
• Ensure all administration is completed accurately

Qualifications

Customer Service Experience is required for this position.

If you are interested, please apply now!