Customer Service Advisor Work From Home

Back 2 Work Complete Training; York and North Yorkshire; Remote; GBP 24,000; Full time

Job summary

A reputable training organization is seeking a Customer Service Advisor to work from home. In this role, you will handle inbound calls for appointment management and require excellent communication skills. The position offers a salary of £23,809.50 per annum and includes several benefits like holiday pay and employee welfare support. Join us to become part of a supportive team focused on delivering great customer service.

Benefits

28 days holiday (including bank holidays)

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Career development opportunities

Qualifications

• Good communicators who are comfortable working in a fast-paced environment.
• Polite and professional telephone manner.
• Ability to empathize with the caller while respecting their needs.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.

Skills

Good communication skills

Telephone manner

Ability to empathize

Efficiency

Attention to detail

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training
York, York, YO1
£23809/annum
Full time
NEWREMOTE

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum