Customer Service Advisor Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training and employment service provider is seeking a Customer Service Advisor to work fully remotely from home. The role involves managing inbound calls for appointments, requiring strong communication skills and the ability to handle a fast-paced environment. The position offers a salary of £23,809.50 per annum, along with 28 days of holiday, lifestyle benefits, and opportunities for career development. Training will be provided to prepare candidates for this position.

Benefits

28 days holiday including bank holidays

Lifestyle Benefits programme with discounts

Refer & Earn Scheme

Employee welfare support

Recognition awards

Career development opportunities

Qualifications

• Handle inbound calls requiring appointments and manage booking system.
• Comfortable working in a fast-paced environment.
• Professional and polite telephone manner.

Responsibilities

• Manage booking, rescheduling, and cancelling appointments.
• Communicate respectfully with callers and understand their needs.

Skills

Good communication skills

Ability to work in a fast-paced environment

Polite and professional telephone manner

Empathy towards callers

Efficiency and accuracy

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training

York, York, YO1

£23809/annum

Full time

NEWREMOTE

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum