Customer Service Advisor - Work from home

Mashreq Bank; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service company in the United Kingdom is seeking a motivated Customer Service Advisor to join their remote team. In this role, you will provide top-notch service to customers, resolve inquiries, and ensure a positive experience. Ideal candidates will possess strong communication skills and problem-solving abilities. The role offers flexible work-from-home hours and opportunities for career growth.

Benefits

Competitive salary with performance-based incentives

Work-from-home flexibility

Paid training and professional development

Health and wellness benefits

Career growth opportunities

Qualifications

• Previous experience in customer service or call center preferred.
• Freshers with excellent communication skills are encouraged to apply.
• Experience in remote work is an advantage.

Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers.
• Resolve product or service issues promptly.
• Maintain accurate customer records.
• Collaborate with internal departments for effective resolution.
• Follow up with customers to ensure satisfaction.
• Meet and exceed individual performance metrics.

Skills

Excellent verbal and written communication skills

Strong problem-solving and active listening abilities

Ability to remain calm and professional under pressure

Proficiency in computer use and familiarity with CRM tools

Self-motivated with ability to work independently

High attention to detail and strong organizational skills

Job description

Job Summary

The Elite Job is seeking a motivated and empathetic Customer Service Advisor to join our growing remote team. In this role, you will be the first point of contact for our valued customers, providing top-notch service, resolving inquiries, and ensuring a positive experience. This is a work-from-home opportunity ideal for individuals who have excellent communication skills, a passion for problem-solving, and a desire to represent a company that values professionalism and customer satisfaction.

Key Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers in a courteous and efficient manner.

• Resolve product or service issues promptly by clarifying the customers complaint, determining the cause, and providing the best possible solution.

• Maintain accurate customer records by updating account information in the system.

• Provide product and service information to customers and assist them in navigating company offerings.

• Collaborate with internal departments to ensure complex issues are resolved effectively.

• Follow up with customers to ensure their satisfaction and provide additional support when needed.

• Meet and exceed individual performance metrics, including response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving and active listening abilities.

• Ability to remain calm and professional under pressure.

• Proficiency in computer use and familiarity with CRM or customer support tools.

• Self-motivated with the ability to work independently in a remote environment.

• High attention to detail and strong organizational skills.

Experience

• Previous experience in a customer service or call center role is preferred but not mandatory.

• Freshers with excellent communication skills are encouraged to apply.

• Experience in remote work or virtual assistance is an added advantage.

Working Hours

• Flexible work-from-home schedule based on shift requirements.

• Full-time and part-time positions available.

• Must be available to work on weekends or evenings if required.

Knowledge, Skills, and Abilities

• Comprehensive understanding of customer service principles and practices.

• Ability to multitask and manage multiple communication channels simultaneously.

• Knowledge of basic troubleshooting for common customer issues.

• Positive attitude, adaptability, and teamwork-oriented mindset.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home flexibility and balanced lifestyle.

• Paid training and continuous professional development.

• Health and wellness benefits (as applicable).

• Career growth opportunities within the organization.

Why Join The Elite Job

At The Elite Job, we believe that great customer service starts with happy and motivated employees. You will be joining a supportive remote team that values collaboration, growth, and innovation. Whether you are looking to build your career in customer relations or seeking a flexible remote opportunity, we provide the platform for you to thrive.

How to Apply

Interested candidates can apply directly through our official website or send their updated resume to us with the subject line Application for Customer Service Advisor – Work from Home.