Customer Service Advisor Work From Home

Back 2 Work Complete Training; Stoke-on-Trent; Remote; GBP 24,000; Full time

Job summary

A training and support organization is seeking Customer Service Advisors to work from home, earning £23,809.50 per annum. The role involves handling inbound calls and managing appointments efficiently, requiring good communication skills and a professional telephone manner. The position includes various benefits such as holidays, wellness support, and career development opportunities.

Benefits

28 days holiday (increasing to 30 days after 1 year)

Lifestyle Benefits programme

Refer & Earn Scheme

Mental Health Employee Assistance programme

Length of Service and monthly recognition awards

Opportunities for career development

Qualifications

• Good communicators who can handle calls efficiently.
• Comfortable with booking systems and managing appointments.
• Ability to empathize and understand caller needs.

Responsibilities

• Handle inbound calls for appointments and referrals.
• Book, re-schedule, and cancel appointments on the system.

Skills

Good communication skills

Ability to work in a fast-paced environment

Polite and professional telephone manner

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training

Stoke-on-Trent, Staffordshire, ST1

£23,809.50 per annum

Full time

NEWREMOTE

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and free wellness, kids, and learning classes through our Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum