Customer Service Advisor Work From Home

Back 2 Work Complete Training; Nottingham; Remote; GBP 24,000; Full time

Job summary

A training company is seeking a Customer Service Advisor to work fully from home, earning £23,809 per year. In this role, you will assist customers with their queries and manage appointment bookings efficiently. Strong communication skills and a professional telephone manner are essential. The role offers training, 28 days of holiday, and opportunities for career progression.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Recognition awards

Career development opportunities

Qualifications

• Must handle inbound calls efficiently.
• Ability to book, re-schedule, and cancel appointments.
• Training is provided for the role.

Responsibilities

• Assist customers with queries and appointment bookings.
• Deliver excellent customer service.
• Work within a supportive team environment.

Skills

Good communication skills

Polite and professional telephone manner

Comfortable in a fast-paced environment

Empathy and understanding of caller needs

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training
Nottingham, NOTTINGHAMSHIRE, NG1
£23,809/annum
Full time
NEWREMOTE

We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum