Customer Service Advisor Work From Home

Back 2 Work Complete Training; Manchester; Remote; GBP 24,000; Full time

Job summary

A training and employment support organization in Manchester is seeking a Customer Service Advisor to manage inbound calls for appointment bookings. Responsibilities include scheduling, re-scheduling, and cancelling appointments, while demonstrating strong communication and customer service skills. The successful candidate will enjoy a salary of £23,809.50 per annum along with additional benefits including 28 days holiday and a lifestyle benefits programme.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Mental Health Employee Assistance programme

Career development opportunities

Qualifications

• Strong communication skills to handle inbound calls effectively.
• Experience in customer service or appointment scheduling preferred.
• Ability to maintain efficiency and accuracy under pressure.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule and cancel appointments using a booking system.
• Empathise with callers while understanding their needs.

Skills

Good communicators

Comfortable in a fast-paced environment

Polite and professional telephone manner

Ability to empathise with callers

Job description

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours / 365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay :

£23,809.50 per annum