Customer Service Advisor Work From Home

Back 2 Work Complete Training; East Midlands; Remote; GBP 24,000; Full time

Job summary

A training and recruitment company in the East Midlands is seeking a Customer Service Advisor to work fully from home. In this role, you will manage inbound calls to book, re-schedule, and cancel appointments, providing excellent customer service and support. The position offers a salary of £23,809.50 annually and comes with training and various employee benefits, including 28 days of holiday and career development opportunities.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Length of Service and monthly recognition awards

Opportunities for career development

Qualifications

• Strong communication skills and ability to handle calls professionally.
• Experience in customer service preferred but not mandatory.

Responsibilities

• Handle inbound calls from the public for booking appointments.
• Re-schedule and cancel appointments as needed.
• Maintain efficiency and accuracy in call handling.

Skills

Good communication skills

Comfortable working in a fast-paced environment

Polite and professional telephone manner

Ability to empathise with callers

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training
Derby, Derbyshire, DE1
£23809/annum
Full time
NEWREMOTE

We're recruiting for Customer Service Advisors to work fully from home, earning £23,809.50 per year. In this role, you'll be part of a friendly, supportive team helping customers with their queries to deliver excellent service every time.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum