Customer Service Advisor Work From Home

Back 2 Work Complete Training; Colchester; Remote; GBP 24,000; Full time

Job summary

A leading training provider in the UK is seeking a Customer Service Advisor to work from home, offering a salary of £23,809.50 per annum. The role involves handling inbound calls, managing appointments, and providing excellent customer service. Ideal candidates will possess good communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment. Comprehensive training will be provided to prepare you for this role.

Benefits

28 days holiday, increasing to 30 days

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Recognition awards

Career development opportunities

Qualifications

• Comfortable with booking systems for appointments.
• High regard for efficiency and accuracy.
• No prior experience required; training is included.

Responsibilities

• Handle inbound calls requiring appointments.
• Book, re-schedule, and cancel appointments.
• Provide excellent customer service to callers.

Skills

Good communication skills

Ability to work in a fast-paced environment

Polite and professional telephone manner

Empathy towards callers

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training
Colchester, Essex, CO1
£23809/annum
Full time
NEWREMOTE

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits:

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role:

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay:

£23,809.50 per annum