Customer Service Advisor Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A remote training provider is seeking a Customer Service Advisor to work from home. The role involves managing inbound calls, booking appointments, and ensuring a high standard of customer communication. Candidates should be good communicators, efficient in handling queries, and capable of empathizing with callers. The position offers a salary of £23,809.50 per year, along with various employee benefits, including holiday and wellness programs.

Benefits

28 days holiday including bank holidays

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Length of Service recognition awards

Qualifications

• Ability to handle inbound calls and manage appointment bookings.
• Comfortable in a fast-paced environment with high efficiency.
• Experience in customer service roles preferred.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a system.
• Empathize with callers and understand their needs.

Skills

Good communication

Polite and professional manner

Empathy with customers

Efficiency and accuracy

Job description

Customer Service Advisor Work From Home

Back 2 Work Complete Training

Birmingham, West Midlands, B1

£23809/annum

Full time

NEWREMOTE

We're recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits

• 28 days holiday (including bank holidays), increasing to 30 days following your 1‑year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re‑scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast‑paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay

£23,809.50 per annum