Customer Service Advisor - Welsh Speaking

Akkodis; Wales; Remote; GBP 26,000 - 32,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Service Advisor who is fluent in Welsh and English to provide world-class customer care remotely. The ideal candidate will excel in communication and problem-solving, with a customer-focused approach. Responsibilities include handling inquiries via phone, email, and social media. The position offers day and night shift options with competitive salaries.

Qualifications

• Fluency in Welsh and English both spoken and written is essential.
• Great communication skills and a knack for problem solving.
• A customer focused nature with excellent listening skills.
• Computer literacy - Microsoft Office 365 is required.

Responsibilities

• Deliver exceptional customer service.
• Resolve customer enquiries via phone.
• Respond to customers via social media.
• Resolve web queries and enquiries via email.

Skills

Fluency in Welsh and English (spoken and written)

Great communication skills

Problem-solving

Customer focused nature

Excellent listening skills

Computer literacy - Microsoft Office 365

Job description

Customer Service Advisor - Welsh Speaking

Fully Remote

Akkodis are currently working in partnership with a leading service provider to recruit a number of Customer Service Advisors with the ability to communicate in both Welsh and English. There are opportunities to work on either a day shift or night shift pattern.

Day Shift: £26,267 per annum

Night Shift: £31,846 per annum (shift allowances included)

The Role

As a Customer Service Advisor you will provide world class customer care via phone, email, and social media.

The Responsibilities

• Deliver exceptional customer service
• Resolve customer enquiries via phone
• Respond to customers via social media
• Resolve web queries and enquiries via email

The Requirements

• Fluency in Welsh and English both spoken and written is essential for the role
• Great communication skills and a knack for problem solving
• A customer focused nature with excellent listening skills
• Computer literacy - Microsoft Office 365

This role is vital in delivering high-quality service so if you're confident communicating in Welsh and English and thrive supporting customers, you could be the perfect fit. Apply now!

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.