Customer Service Advisor - Welsh Speaking

Akkodis; Cardiff; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider is looking for a Welsh Speaking Customer Service Advisor to provide world-class customer care fully remote. Responsibilities include delivering exceptional customer service and resolving inquiries via phone, email, and social media. The ideal candidate should be fluent in both Welsh and English and possess great communication and problem-solving skills.

Qualifications

• Fluency in Welsh and English both spoken and written is essential for the role.
• Great communication skills and a knack for problem solving.
• A customer focused nature with excellent listening skills.
• Computer literacy - Microsoft Office 365.

Responsibilities

• Deliver exceptional customer service.
• Resolve customer enquiries via phone.
• Respond to customers via social media.
• Resolve web queries and enquiries via email.

Skills

Fluency in Welsh

Fluency in English

Great communication skills

Problem solving

Excellent listening skills

Computer literacy - Microsoft Office 365

Job description

Customer Service Advisor - Welsh Speaking
Fully Remote

The Role

As a Customer Service Advisor you will provide world class customer care via phone, email, and social media.

Responsibilities

• Deliver exceptional customer service
• Resolve customer enquiries via phone
• Respond to customers via social media
• Resolve web queries and enquiries via email

Requirements

• Fluency in Welsh and English both spoken and written is essential for the role
• Great communication skills and a knack for problem solving
• A customer focused nature with excellent listening skills
• Computer literacy - Microsoft Office 365

Equal Opportunities Employer

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.