Customer service advisor - VOA - Durham - 7th January

Brook Street UK; North East; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Officer for the Valuation Office Agency in Durham. This full-time position involves handling customer inquiries and providing support. The role offers a hybrid working model following training and is a temporary contract until March 2026 with potential for extension. Ideal candidates will have strong communication skills and attention to detail, fostering an efficient and courteous customer service experience.

Qualifications

• Experience in customer service or a related field is beneficial.
• Ability to handle multiple inquiries efficiently.

Responsibilities

• Handle incoming calls from customers professionally.
• Provide accurate information and resolve queries.
• Carry out administrative tasks to support the team.

Skills

Professional telephone communication

Data entry

Attention to detail

Job description

Customer Service Officer - Valuation Office Agency (VOA)

• Location: Durham (Hybrid after training)
• Hours: Full-time, 08:45 - 16:45, Monday to Friday
• Contract: Temporary until 31st March 2026 (with potential for extension)
• Pay Rate: £14.47 per hour

About the Role

Brook Street are excited to be recruiting Customer Service Officers on behalf of the Valuation Office Agency (VOA), part of HMRC. This is an excellent opportunity to join a busy and supportive team, delivering vital customer service to the public.

As a Customer Service Officer, you'll be the first point of contact for customers – mainly handling inbound telephone enquiries, as well as supporting teams with data entry and administrative tasks. The role is varied, fast-paced, and offers a great opportunity to build valuable experience in a government environment.

Key Responsibilities

• Handle incoming calls from customers in a professional and efficient manner.
• Provide accurate information and resolve queries confidently.
• Carry out administrative and data processing tasks to support the wider team.
• Maintain accurate records and ensure a high level of attention to detail.
• Work collaboratively within a supportive, customer-focuse…