Customer Service Advisor (UK)

P&O Ferries Ltd; Dover; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading ferry company in Dover is seeking a Customer Service Advisor to join their team. In this role, you will assist customers through phone calls, emails, and webchat, making bookings and providing support. While previous contact center experience is preferred, full training will be provided. Flexibility to work weekends and holidays is essential. Join a team committed to authentic connections and excellent service.

Qualifications

• Experience in a contact centre is preferred but not mandatory.
• Must be able to engage positively with customers.
• Flexibility to work weekends, evenings, and public holidays.

Responsibilities

• Liaise with customers over phone, email, and webchat.
• Make bookings and respond to inquiries.
• Provide excellent customer service.

Skills

Positive outlook

Customer engagement

Communication skills

Job description

Here at P&O Ferries we are seeking an English-speaking Customer Service Advisor to join our team here in Dover on a permanent basis.

If you have a positive and confident outlook, you understand customers and their needs and want to make a difference then this could be the role for you. This is an excellent opportunity to join a company who are a market leader in ferry travel and we can help you to take your career in any number of directions.

While we would like you to have some experience within a contact centre, don't worry if you don't as we can provide full training, we want to recruit individuals who can engage positively with customers and being their career with us here at P&O Ferries.

In this role you will liaise with customers, talking calls, making bookings, responding to emails and webchat from direct and indirect customers.

Location - Dover, this role includes working weekends, evenings and public holidays, so being flexible is key

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.