Customer Service Advisor - Travel Money

Sainsbury’s Group; Shrewsbury; On-site; GBP 42,000; Full time

Job summary

A leading retail company in Shrewsbury seeks a Customer Service Advisor for their Travel Money bureau. You will provide outstanding customer service, handle currency transactions, and manage the bureau. Attention to detail and relationship-building skills are crucial. Flexible shift patterns available. Training provided for those without prior experience in finance. Competitive salary at £41,434 per year and excellent benefits offered.

Benefits

Discount card

Generous holiday entitlement

Family leave

Pension matching contributions

Employee share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Confident in decision making.
• Willing to provide customer service without prior experience in finance or cash handling.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional service as a Travel Money Advisor.
• Handle currency transactions accurately.
• Manage a travel money bureau independently.

Skills

Good attention to detail

Building good relationships

Comfortable working with large amounts of money

Job description

Customer Service Advisor – Travel Money

Sainsbury's Shrewsbury, Shrewsbury £41,434 per year - estimated ? NEW

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in‑store Travel Money bureaus, you'll be part of our Winning Team – where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you need to be confident at building good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There will be a close‑knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, have a good eye for detail and are comfortable working with large amounts of money and figures.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury's, Argos and Habitat. Discount is increased at Sainsbury's to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement – based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury's will match between 4-7% of your pension contributions.
• Sainsbury's share schemes – allowing you to save directly from your pay to buy Sainsbury's shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
• Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Please be aware our Travel Money team have concluded formal consultation following the announcement on 30th July indicating that the Sainsbury's Travel Money business would transfer to Fexco on 31st January 2026. This role will TUPE transfer to Fexco, operating under the company Currency Exchange Corporation (CEC Ltd) on 1st February 2026. Post transfer colleague rate of pay or salary, frequency of pay and holiday entitlement will remain the same; however there are a number of changes to benefits as colleagues will no longer work for Sainsbury's, including the removal of discount and the share schemes. For more information, please contact the recruiting manager.

There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.