Customer Service Advisor – Travel Money

Sainsbury's; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Travel Money Advisor in Shrewsbury to provide excellent currency handling and customer service. This role requires attention to detail and a friendly demeanor, with training provided for candidates without prior experience in finance. Join a supportive team working in a vital customer-facing position offering flexibility in shifts.

Benefits

10% discount card

Generous holiday entitlement

Family leave

Pension matching

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• No previous experience required as training is provided.
• Background in finance or cash handling is ideal.
• Comfortable working with large amounts of money.

Responsibilities

• Handle currency and provide friendly service to customers.
• Build good relationships with customers to encourage return visits.
• Run the bureau independently.

Skills

Attention to detail

Customer service

Confidence in decision-making

Job description

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

• Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement - based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury’s will match between 4-7% of your pension contributions.
• Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
• Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Please be aware our Travel Money team have concluded formal consultation following the announcement on the 30th July indicating that the Sainsbury's Travel Money business would transfer to Fexco on 31st January 2026. This role will TUPE transfer to Fexco, operating under the company Currency Exchange Corporation(CEC Ltd) on the 1stFebruary 2026. Post transfer colleague rate of pay or salary, frequency of pay and holiday entitlement will remain the same, however there are a number of changes to benefits as colleagues will no longer work for Sainsbury’s including the removal of discount and the share schemes. For more information, please contact the recruiting manager.

There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.

Responsibilities

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues.