Customer Service Advisor (Spanish-Speaking)

Real Recruitment; Bristol; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Spanish-Speaking Insurance Claims Support Representative in Bristol, offering a hybrid working model. This role emphasizes customer service and the efficient handling of insurance claims, requiring fluency in Spanish and previous experience in customer service. Candidates will need strong organizational skills and attention to detail, working primarily from the office while providing high-quality service to clients in both Spanish and English. This is a permanent, full-time position with a salary of up to £26,125.

Benefits

Life Insurance

Private Healthcare

Company Pension

Health & Wellbeing Programme

Subsidised cafeteria

Full training and ongoing development

Qualifications

• Must have experience communicating with Spanish speaking customers.
• Experience in a customer service environment, preferably in claims or insurance.
• Adaptable and teamwork-oriented, capable of independent work.

Responsibilities

• Handle claims from initial assessment to resolution.
• Process claims efficiently while adhering to FCA guidelines.
• Manage customer service inquiries and complaints in Spanish and English.
• Develop understanding of products and policies for high-quality service.

Skills

Fluent in Spanish (spoken and written)

Customer service experience

Strong organizational skills

Attention to detail

Confident communicator

Familiarity with MS Office

Tools

MS Office

Job description

Overview

Real Recruitment is excited to be working on behalf of our client within the insurance sector to recruit a Spanish-Speaking Insurance Claims Support Representative (Bilingual Customer Service Advisor) to join their Bilingual Insurer Support & Customer Service teams based in Bristol (BS1) on a full time, permanent basis - With Hybrid Working options available (Maximum of 2 days per week WFH).

This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.

What’s Available To You

SALARY : up to £26,125 per annum DOE

• Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
• Life Insurance | Private Healthcare
• Company Pension
• Health & Wellbeing Programme
• A fantastic, modern workplace designed for you
• Subsidised cafeteria
• Based in Central Bristol with great transport links nearby
• Full training and ongoing development opportunities
• A supportive, inclusive working environment where your contributions are valued

The Role Of Spanish-Speaking Claims Support Representative

As a Customer Service & Claims Support Representative, you will play a crucial role in the customers journey, particularly when they need to make a claim on their insurance policy. The process will include assessing the loss, communicating with customers as well as developing a full understanding of products and policies.

• Your key responsibilities will include handling a wide range of claims / losses, from initial assessment to resolution.
• You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for 'Treating Customers Fairly'.
• The role will also involve handling customer service enquiries and complaints, which will be in Italian and English, as well as assisting the team with other shared tasks and responsibilities all while working in a collaborative team environment.
• You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally.
• Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to all customers.

Working Hours : 37.5 hours per week | Monday to Friday

About You

• You will be fluent in Spanish, both spoken and written to a professional standard.
• MUST HAVE previous experience in communicating in both written & verbal formats to SPANISH SPEAKING customers
• Experience in customer service - Ideally within a claims, or an insurance environment
• Strong organisational and prioritisation skills with excellent attention to detail.
• Confident communicator with a focus on delivering outstanding customer service.
• Adaptable, team-oriented, and capable of working independently.
• Familiar with MS Office applications and able to maintain accuracy in data entry.

PLEASE NOTE : Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.

If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team