Customer Service Advisor - Sales

Stark Group; Castleford; Hybrid; GBP 15,000 - 25,000; Part time

Job summary

A reputable merchant company in Castleford is seeking a dedicated team member for a flexible 25-hour per week role. Responsibilities include delivering exceptional customer service, maintaining high standards, and ensuring safety during operations. The ideal candidate will exhibit qualities of enthusiasm, teamwork, and integrity, contributing to a positive workplace culture. Competitive salary and benefits are offered, along with a focus on professional development.

Benefits

Competitive salary

Bonuses

Pension schemes

Life assurance

Professional development programs

Qualifications

• High levels of customer satisfaction with frequent returning customers.
• Ability to work collaboratively and thrive in a team environment.
• Strong understanding of product lines and effective cross-selling.

Responsibilities

• Acknowledge customers and provide quick, efficient service.
• Maintain excellent standards across the shop floor and yard.
• Operate machinery safely and perform key operational activities.

Skills

Customer service

Teamwork

Communication

Positivity

Job description

This is a 25‑hour per week contract, worked flexibly within the opening hours of 7:00 a.m. to 4:30 p.m., Monday to Friday.

What You'll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
• Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
• Maintain excellent standards across the counter, shop floor and yard.
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
• Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls.
• Provide advice on products and services with particular attention to cross‑selling packages and services such as Build Aviator and Tool Hire.
• Understand our approach to pricing and be able to communicate credible prices.
• Support business initiatives to increase sales, margin and service.
• Continually develop your knowledge of core and specialist product lines to meet customer needs.

What We're Looking For

Customer Service – High levels of customer satisfaction with frequent returning customers and growing live accounts.

Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.

Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.

Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.

Pride – You take pride in your work and are dedicated to producing top‑notch results.

Why Choose Us?

Quality – We are unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development – We invest in your success and offer apprenticeships, training and mentoring programs designed to elevate your career.

Great Benefits

Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks.

Work‑life balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you!