Customer Service Advisor | S1 | Business Banking | Edinburgh | 12 Month FTC

Santander; Gloucester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Pension

Healthcare

Flexible benefit allowance

Holiday entitlement 25 days

Job summary

Santander UK is hiring a Customer Service Advisor for Business Banking in Edinburgh on a 12 Month FTC. The role focuses on onboarding new business customers, supporting relationship management, and delivering a high-quality customer experience through a hybrid working pattern and in-office collaboration.

You will work with products and services designed for business customers, learning policies, managing risk awareness, and helping local businesses thrive while maintaining a strong

Qualifications

• Be capable of learning and applying policy knowledge to provide right customer-focused outcomes.
• Proactively contribute suggestions to reduce risks within Business Banking.
• Talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence.
• A talent for talking to people and a desire to explore and support local businesses to flourish.

Responsibilities

• Onboard applicants through the onboarding stages of their application.
• Support relationship management customers in their day-to-day transactions.
• Handle administrative tasks such as mailbox management and hybrid mailing.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and service delivery.

Job description

Customer Service Advisor | S1 | Business Banking | Edinburgh | 12 Month FTC

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

Working for Santander, you’ll serve TSB’s Business Banking Customers, as an Account Opening Specialist. You’ll help customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

TSB Business Banking are looking for a Customer Service Advisor – Account opening specialist based in our Edinburgh office.

We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

• You will be part of a team providing excellent service to customers through the onboarding stages of their application, or supporting relationship management customers in their day to day transactions
• Providing day to day services such as onboarding new to bank business customers and supporting them via telephone lines
• Completing some administrative tasks such as mailboxes management, hybrid mailing and may include “Know Your Business” support
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be capable of learning and applying technical knowledge of policies and processes, to provide the right customer focused outcomes.

• Proactively contribute with suggestions to reduce risks within the team and across Business Banking

• Use your knowledge to talk to customers about the range of products and services TSB can provide to help business customers achieve money confidence.

•A talent for talking to people and a desire to explore and support local businesses to flourish.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

The starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

• £500annual cash allowance to spend on our great range of benefits.*Include salary where authorised

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santander’s success by saving or investing inour shareplans.

• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern , following the completion of onsite training. Once full-time on-site training has been completed, colleagues are then expected to attend the office at least 12 days per month.

When applying, please consider the travel distance, time and cost to your chosen office location(s).

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.