Customer Service Advisor - Russian Speaking

Confidential; City of Edinburgh; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days leave

Salary: £26,800 p.a.

Monthly bonus

Annual Trip Coins

Refer-a-friend bonus

Health cashback

Wellbeing support

Hybrid working

On-site gym

Job summary

Confidential in Edinburgh is seeking a Russian-speaking Customer Service Advisor. You will support customers in Russian and English across phone, live chat and email, handling bookings and travel enquiries with a focus on positive outcomes.

No prior travel experience is required; training will be provided. You will join a global travel brand in Edinburgh and contribute to a high-quality customer experience in a fast-paced environment.

Qualifications

• Fluent in Russian and English, written and spoken.
• Experience in customer service, ideally in contact centre, hospitality, travel or retail.
• Ability to use multiple computer systems concurrently.
• Fast and accurate typing with live chats.
• Positive attitude and calm under pressure.
• Willingness to learn and grow in the role.

Responsibilities

• Provide excellent customer service in Russian and English via phone, live chat and email.
• Assist customers with hotel bookings, flights and travel enquiries.
• Own customer queries from initiation to resolution.
• Build rapport with customers with a friendly, professional service.
• Work toward individual and team performance targets.
• Navigate multiple systems to locate information quickly.
• Collaborate with colleagues to improve customer experience.

Skills

Fluent Russian

Fluent English

Customer service experience

Problem solving

Communication skills

Typing speed

Tools

Booking systems

Live chat software

CRM systems

Job description

Russian-Speaking Customer Service Advisor

Edinburgh Competitive Salary + Monthly Bonus Full-Time

Are you fluent in Russian and English and looking for an opportunity where you can use your language skills every day?

We're looking for confident, customer-focused individuals to join a global travel brand in Edinburgh. You'll be supporting customers with their travel plans, helping with bookings and enquiries, resolving issues and making sure every customer receives a positive experience.

You don't need previous travel experience. If you enjoy speaking to people, solving problems and working in a fast-paced environment, this could be a great opportunity to build your career.

What You'll Be Doing

• Provide excellent customer service in Russian and English via phone, live chat and email.
• Support customers with hotel bookings, flights and a range of travel-related enquiries.
• Take ownership of customer queries and see them through to resolution.
• Build rapport with customers while providing a friendly, professional and empathetic service.
• Work towards individual and team performance targets while maintaining high-quality customer service.
• Confidently navigate multiple systems to find information and solutions quickly.
• Work closely with colleagues to continuously improve the customer experience.

What We're Looking For

• Fluent Russian and English, both written and spoken.
• Previous customer service experience, ideally within a contact centre, hospitality, retail or travel environment.
• Someone who enjoys speaking to customers and providing a great service.
• Excellent communication and problem-solving skills.
• Confident using multiple computer systems simultaneously.
• Fast and accurate typing skills, with the ability to manage live chats.
• A positive attitude and the ability to remain calm in a busy environment.
• Motivated to learn, develop and build a long-term career.

Travel industry experience is beneficial but not essential, as full training will be provided.

Working Hours

Full-time: 37.5 hours per week, Monday to Friday.

The standard working hours are 08:00-16:30, with some flexibility to work weekends when required by the client.

Temporary winter shift: From now until 27 March, the shift pattern will temporarily change to 07:00-15:30, Monday to Friday, instead of the usual 08:00-16:30 hours.

Anyone joining during this period will complete their training on the normal 08:00-16:30 schedule before moving onto the temporary winter shift pattern.

From 27 March, the team will return to the standard 08:00-16:30 hours.

What's In It For You?

• 33 days annual leave, including bank holidays.
• Salary: 26,800 per annum
• Monthly performance bonus.
• Annual Trip Coins to put towards your own holidays.
• Refer-a-friend bonus scheme.
• Health cashback plan covering dental, optical, physiotherapy, massages and more.
• Employee Assistance Programme and wellbeing support.
• Enhanced maternity, paternity and adoption leave.
• Enhanced sick pay.
• Life assurance worth 4x your annual salary.
• Hybrid working opportunities based on performance.
• Free on-site gym, plus discounted memberships with Nuffield Health and PureGym.
• Excellent training and genuine career progression.
• Regular team events, celebrations and recognition awards.
• Free lunches, games and seasonal social events.

Why Join?

This is more than a standard customer service role. You'll join an established global travel business where your Russian language skills are genuinely valued, while gaining experience within an exciting and fast-paced industry.

You’ll receive comprehensive training, ongoing support and opportunities to develop your career within the business.

If you’re fluent in Russian and English, enjoy helping people and are looking for your next opportunity in Edinburgh, we’d love to hear from you.