Customer Service Advisor: Resolve Queries & Spot Leads

ACS Staffing Solutions; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A staffing solutions company in the United Kingdom is seeking a proactive Customer Service Advisor to join a busy team. The role involves assisting customers via phone, email, and live chat, ensuring a high standard of service. Responsibilities include responding to queries, processing orders, and identifying sales opportunities. Candidates should possess strong communication skills and be comfortable with Microsoft Office. This is a full-time position offering £14.00 per hour, starting on December 1st.

Qualifications

• Strong communication skills both written and verbal.
• Confident using Microsoft Office and comfortable learning new computer systems.
• Able to work independently, think logically, and resolve issues efficiently.

Responsibilities

• Respond to incoming calls and messages providing clear and helpful support.
• Assist customers with order updates, delivery queries, and complaint resolution.
• Identify potential sales leads during conversations and pass these to the account management team.

Skills

Strong communication skills

Sales Experience

Time Management

Order Management System

Customer Service

Tools

Microsoft Office

Job description

A staffing solutions company in the United Kingdom is seeking a proactive Customer Service Advisor to join a busy team. The role involves assisting customers via phone, email, and live chat, ensuring a high standard of service. Responsibilities include responding to queries, processing orders, and identifying sales opportunities. Candidates should possess strong communication skills and be comfortable with Microsoft Office. This is a full-time position offering £14.00 per hour, starting on December 1st.