Customer Service Advisor - Remote

BCT Resourcing; Remote; GBP 25,000 - 27,000; Full time

Job summary

A customer service recruitment agency is looking for a Customer Service Advisor/Coordinator based in London, with the option to work remotely. The ideal candidate will be skilled in customer service, communication, and have a flexible approach to shift work. Responsibilities include handling inquiries, providing guidance to members, and fostering communication with other teams within the organization.

Qualifications

• Excellent customer service skills are essential.
• Strong communication and listening capabilities are required.
• Must be proficient with computer usage.
• Ability to build relationships is crucial.
• Flexibility to work various shifts is important.

Responsibilities

• Serve as the first point of resolution for all inquiries.
• Provide guidance to members regarding their ongoing journey.
• Develop excellent communications with other teams.
• Respond to inquiries, referring complex issues when necessary.

Skills

Excellent customer service skills

Excellent communication and listening skills

Computer literate

Relationship building skills

Can do attitude

Good attention to detail

Flexible to work shifts

Job description

Title

Customer Service Advisor / Coordinator

Location

Remote

Salary

£25,000 - £27,000 per annum

Overview

Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.

Responsibilities

• First point of resolution for all inquiries
• Providing members with advice and guidance on next steps and their on‑going journey with the organisation.
• Developing and maintaining excellent communications with other teams and divisions
• Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements

• Have excellent customer service skills.
• Have excellent communication and listening skills.
• Be computer literate.
• Relationship building skills
• Can do attitude
• Good attention to detail.
• Flexible to work shifts.

Keywords

Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.