Customer Service Advisor - Register your interest

Dpdgroup; Basingstoke; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life insurance 4x salary on joining

Free onsite car parking

Health Kiosks at locations

Discounted shopping for staff

Milestone days off

Eye care support

Job summary

DPD is seeking a Customer Services Advisor to support our customer services team in handling parcel delivery queries, PODs, and issues with missing deliveries. You will work with Drivers, Shift Managers and Operations Managers to resolve problems efficiently and professionally.

The role emphasizes strong communication, a proactive approach to problem solving, and a commitment to excellent customer service. The position offers a competitive salary and benefits, with occasional Saturday work.

Qualifications

• Proven and demonstrable experience in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Ability to build quick rapport with customers.
• Polite and professional at all times with willingness to go the extra mile.

Responsibilities

• Answer queries related to delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.
• Collaborate with Drivers, Shift Managers and Operations Managers to solve issues.

Skills

Customer service

Communication skills

Telephone manners

Microsoft Office

Job description

Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You'll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability. We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few… Salary: £24,784.50
• Days of Work: Monday to Friday - occasional Saturdays (1 out of 4)

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer,

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!