Customer Service Advisor - Part Time (Mon, Wed, Fri, & Sat 8am-5pm)

Flagship Housing; Norwich; On-site; GBP 23,000; Part time

Job summary

A customer service focused company in the UK is looking for a part-time Customer Service Advisor to join their team. The ideal candidate will have experience in phone-based customer service and proficiency in Microsoft Office applications. You will provide excellent service to customers, resolve queries, and maintain accurate records of interactions. This role offers a competitive salary of £22,380.80 per annum and a range of employee benefits. Join a dynamic and supportive environment to enhance your career in customer service.

Benefits

Competitive salary

Benefits package

Qualifications

• Strong experience in a phone-based customer service role.
• Ability to work independently and solve problems.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent service to customers through the Contact Centre.
• Log details of all calls accurately.
• Adhere to call answering targets and GDPR procedures.

Skills

Phone-based customer service experience

Proficiency in Microsoft Office (Excel, Word, Outlook)

Excellent communication skills

Outstanding customer service skills

Education

NVQ in Customer Service

Educated to GCSE level

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor!

Working Hours: Part-time Monday, Wednesday, Friday & Saturday 8am-5pm (1 hr unpaid lunch)

Key Responsibilities

• Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
• Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
• Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We’re Looking For

• Proven experience in a phone-based customer service role.
• Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
• NVQ in Customer Service and educated to GCSE level (desirable).
• Excellent verbal and written communication skills.
• Outstanding customer service skills, including empathy, understanding, and problem-solving.
• Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

In return for your hard work, we offer a competitive salary of £22,380.80 per annum and a benefits package. Click here to see more about our benefits.

If you are successfully shortlisted, you will be contacted within, 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

Applications may be reviewed, and candidates invited to interview ahead of the close date.