Customer Service Advisor (Part Time) (Broadwood Leisure Centre) - REQ05083 - 448524

North Lanarkshire Council; Blackwood; On-site; GBP 26,000 - 28,000; Part time

Job summary

A public sector council is looking for a part-time Receptionist in Blackwood to assist customers at a busy leisure venue. Responsibilities include cash handling, managing bookings, and providing customer service. The role requires moderate experience in a related field and excellent communication skills. The position offers additional benefits such as 27 days of annual leave and opportunities for personal development.

Benefits

27 days annual leave

6 public holidays

Learning and development opportunities

Qualifications

• Previous moderate experience in a customer-related service industry.
• Excellent communication and customer care skills are essential.

Responsibilities

• Assist customers at the reception to ensure an enjoyable visit.
• Handle cash, manage venue bookings, and respond to customer inquiries.
• Promote and participate in membership and sales initiatives.

Skills

Communication skills

Customer care skills

Microsoft Office knowledge

Education

Reception or administration qualification

Job description

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC4 £26,081 - £27,318 (Pro Rata) (Plus additional payments for non-core hours)

18 hours per week

Based in Broadwood Leisure Centre, Cumbernauld your main task will be to assist our customers within the busy venue and ensure that they enjoy their visit. You will be responsible for general reception duties involving cash handling, venue bookings, and customer enquiries as well as promoting and participating in all membership/sales initiatives.

Previous moderate experience in a customer related service industry together with excellent communication skills customer care skills are essential. You will also have knowledge of Microsoft Office packages and have a polite and helpful manner. A reception or administration qualification is desirable.

Work Pattern - Thursday and Friday 12.30pm till 9.30pm

Benefits

Working here at North Lanarkshire Council. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For all casual / sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

Equal Opportunities

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification / job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification / job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification / job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL.

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.