Customer Service Advisor - Part Time

Hispanic Alliance for Career Enhancement; United Kingdom; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading insurance services provider in the UK is seeking a part-time Customer Service Advisor. This role involves being the first point of contact for customers at the start of their claim journey, providing support for home emergencies and property damage claims. Ideal candidates will have a background in customer service and excellent communication skills. The position offers a hybrid work model and competitive salary.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Qualifications

• Experience in a customer service office environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Be the first point of contact for customers at the start of their claim journey (home emergencies or property damage).
• Engage with policyholders, insurers, contractors, and other stakeholders to support claims processing.
• Provide information, guidance and support to enable customers to progress claims.

Skills

Experience in a customer service office environment

Excellent communication skills, both verbal and written

Job description

Overview

By joining Sedgwick, you''ll be part of something truly meaningful. It''s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Newsweek Recognizes Sedgwick as America''s Greatest Workplaces National Top Companies; Certified as a Great Place to Work®; Fortune Best Workplaces in Financial Services & Insurance.

Role

Customer Service Advisor - Part Time

Customer Service Advisor

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wide, hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.

This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.

We are currently recruiting for a range of part time shifts across our 24/7 provision.

Responsibilities

• Be the first point of contact for customers at the start of their claim journey (home emergencies or property damage).
• Engage with policyholders, insurers, contractors, and other stakeholders to support claims processing.
• Provide information, guidance and support to enable customers to progress claims.

Skills and qualifications

• Experience in a customer service office environment.
• Excellent communication skills, both verbal and written.

Development and training

• We will provide all the Sedgwick-specific training you need to thrive in this role.

What we offer

• Remuneration & more: Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health, support and other benefits

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection
• Voluntary benefits - green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

About Sedgwick

This isn''t just a position, it''s a pivotal role in shaping our industry. You''ll be part of Sedgwick University, our proprietary training and development program with more than 15,000 courses on demand and role-specific training starting from day one.

You''ll join a community passionate about making a difference, where every role contributes to a larger mission—protecting people and businesses.

Next steps

Think we''d be a great match? Apply now — we want to hear from you. If you''re unsure whether you have all the skills needed, please apply — we welcome all backgrounds from seasoned professionals to those returning to the workforce.

We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add to or change the duties of the position at any time.