Customer Service Advisor (Part-time)

Clyde Valley Group; Motherwell; On-site; GBP 21,000 - 24,000; Part time

Job summary

Join a forward-thinking social business as a Customer Service Advisor, where your role will be pivotal in delivering exceptional service to the community. This part-time position offers the chance to engage with customers through various channels, ensuring their needs are met with efficiency and care. With a commitment to innovation and partnership, you will be part of a team that strives to exceed expectations and make a real difference in the lives of many. Enjoy generous holidays, flexible working arrangements, and opportunities for personal growth in a supportive environment.

Benefits

Generous Holidays

Flexible Working

On-site Gym

Training Opportunities

Qualifications

• Experience in customer service roles preferred.
• Ability to handle inquiries through various communication channels.

Responsibilities

• Provide courteous and efficient enquiry services across multiple channels.
• Resolve customer inquiries promptly and effectively.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Title: Customer Service Advisor (Part-time)

Join us at Clyde Valley Group as a Customer Service Advisor (Part-time). We are a social business and charity dedicated to providing high-quality housing services and community support.

About Clyde Valley Group

Clyde Valley Group owns and manages nearly 5,000 homes, serving over 3,000 homeowners. We are committed to innovation and partnership in meeting community needs, regulated by the Scottish Housing Regulator. Our team of around 100 employees aims to deliver excellent customer experiences to at least 8,700 customers by 2025.

Role Overview

We seek a dedicated individual to join our team on a permanent basis, supporting our customers through various channels including phone, face-to-face, email, SMS, webchat, and social media. Your responsibilities will include handling inquiries related to repairs, housing, rent, estate management, anti-social behaviour, and more.

Key Responsibilities

1. Provide courteous and efficient enquiry services across multiple channels.
2. Understand and manage customer needs and expectations.
3. Deliver quality outcomes and strive to exceed customer expectations.
4. Take ownership of customer requests and resolve issues promptly.
5. Resolve the majority of inquiries at first contact.

Compensation and Benefits

Salary ranges from £21,175 to £23,532 for a 24.5-hour week. Benefits include generous holidays, flexible working, an on-site gym, and training opportunities.

Additional Information

We are an inclusive employer, committed to the Disability Confident scheme. We encourage disabled candidates to apply and will provide reasonable adjustments during the recruitment process.

Application deadline: Monday 12th May 2025 at 9am. Please submit your CV and personal statement.