Customer Service Advisor -part-time

Acu-IT.net; East Kilbride; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading dairy company in East Kilbride is seeking a Part-Time Customer Service Advisor to enhance customer experiences. The ideal candidate will have proven customer service experience, strong communication skills, and the ability to manage customer inquiries efficiently. This role offers competitive salary, flexible benefits, and an opportunity to join a dedicated team in a fast-paced environment.

Benefits

Competitive salary and bonus scheme

Contributory pension plan

Generous annual leave

Flexible benefits programme

Rewards Benefits Programme with discounts

Qualifications

• Proven customer service experience required.
• Strong verbal and written communication skills necessary.
• Ability to address customer concerns and complaints calmly.
• Efficient in call handling and multitasking.
• Proficient in Microsoft Word and Excel.
• Logical thinking and problem-solving skills are essential.
• Excellent organisational and listening skills needed.

Responsibilities

• Capture customer orders accurately using AS400/SAP.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails.
• Collaborate with internal teams to meet customer needs.
• Maintain SOPs and customer data files.

Skills

Customer service experience

Strong communication skills

Call handling

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Problem-solving skills

Organisational abilities

Tools

AS400

SAP

Job description

Mller UK & Ireland is Wholly Owned By Unternehmensgruppe Theo Mller Which Employs Over 31,000 People Throughout Europe. In The UK, Mller Develops, Manufactures And Markets a Wide Range Of Branded And Private Label Dairy Products Made With Milk From 1,300 Farmers In Britain. Mller Is Ranked Within The Top 20 In The Grocer's Top 100 List Of Britain's Biggest Brands And Is Picked From Shelves Millions Of Times Each Year. Mller UK & Ireland Includes

Mller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Mller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Mller moments for its consumers. It is responsible for major brands like Mller Corner, Mllerlight, Mller Bliss, Mller Rice, FRijj and Mller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Join Mller UK & Ireland as a Part-Time Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Mller UK & Ireland is looking for a Customer Service Advisor (Part-Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 27.5 per week

• Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Mller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference? If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!

#pinksquid

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
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