Customer Service Advisor

National Express LTD; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading transport service provider in the United Kingdom is seeking a Customer Service Advisor to offer friendly support to passengers and staff in a busy transport hub. Responsibilities include delivering outstanding service, providing clear information, and supporting team members. The ideal candidate will have previous customer service experience, confident English communication skills, and a can-do attitude. Benefits include free coach travel, a pension, and exclusive retailer savings. Join us to make a difference!

Benefits

Free coach travel on the National Express network

Complimentary coach travel for a Nominated Person

Free smart uniform

Company pension

Employee Assistance Programme

Private online GP service

Exclusive retailer savings

Endless opportunities for progression

Qualifications

• Previous experience in a fast-paced, front-line customer service role.
• Flexibility to work shifts, including weekends and bank holidays.

Responsibilities

• Delivering outstanding customer service with a positive and proactive approach.
• Providing information about services, updates, and disruptions clearly and accurately.
• Supporting and encouraging team members, helping with training when needed.

Skills

Confident English language communication skills

Ability to work well in a team

Friendly, can-do attitude

Good stamina and overall fitness

Job description

As a Customer Service Advisor, you'll be right at the heart of the action. You'll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe - your role will make a real difference to someone's day.

Responsibilities

• Delivering outstanding customer service with a positive and proactive approach
• Providing information about services, updates, and disruptions clearly and accurately
• Using ticketing and operational systems confidently and responsibly
• Supporting and encouraging team members, and helping with training when needed
• Following all health and safety procedures to maintain a secure working environment

Qualifications

• Confident English language communication skills
• Previous experience in a fast-paced, front-line customer service role
• A friendly, can-do attitude and a desire to keep learning and growing
• The ability to work well both in a team and independently
• Good stamina and overall fitness - this role can involve standing or sitting for extended periods
• Flexibility to work shifts, including weekends and bank holidays

Benefits

• Free coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person on the National Express network
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business