Customer Service Advisor - Part Time

Sedgwick; Cardiff; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading insurance services company seeks a part-time Customer Service Advisor in Cardiff to assist customers at the start of their claim journey. You'll handle calls related to home emergencies and claims, suitable for those from an insurance background or looking to enter the industry. This role offers a flexible working environment and a competitive salary based on skills and experience.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working environment

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Responsibilities

• Serve as the first point of contact for customers in their claim journey.
• Handle calls related to home emergencies or substantial property damage claims.
• Assist individuals transitioning from motor FNOL roles or those new to property claims.

Skills

Experience in a customer service office environment

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Role details

Customer Service Advisor - Part Time

Job Location: UK wide, hybrid

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Responsibilities

As part of our incident response team, you will be the first point of contact for customers who are at the start of their claim journey. Your calls could be in relation to either a home emergency (requiring instant remedy) or more substantial damage that could lead onto a property claim on their insurance.

This role would suit individuals coming from motor FNOL roles, insurance administrators or coordinators who are looking to move into property claims handling, anyone from an insurance background looking to move into property or individuals with a keen interest in getting into the industry.

We are currently recruiting for a range of part time shifts across our 24/7 provision.

The skills you will have when you apply

• Experience in a customer service office environment

The skills that will be developed once working

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

• Employee assistance programme for employee wellbeing

• Discounts on various products and services

Not just a role

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you’ll be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, and you’ll be an architect of tomorrow's insurance landscape with Sedgwick University—a comprehensive training and development program with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education starting from day one.

You'll join a community passionate about making a difference, where every role contributes to a larger mission: protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps

Next steps for you: Think we'd be a great match? Apply now – we want to hear from you. If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Equality & hiring policies

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.