Customer Service Advisor - Nights

Interaction Recruitment; West Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor – Night Shift in Walsall. You will handle inbound calls from customers experiencing vehicle breakdowns, ensuring swift and professional resolution. Ideal candidates will possess strong customer service skills and call centre experience. This position offers £12.21 per hour for 35 hours per week with a rota system.

Qualifications

• Strong customer service and call centre experience required.
• Ability to handle tough situations over the phone.
• Experience guiding customers through processes.

Responsibilities

• Handling inbound calls from customers with broken down vehicles.
• Arranging call outs for breakdowns.
• Dealing with distressed or upset customers.

Skills

Strong communication skills

Call centre experience

Calm under pressure

Happy working in a fast paced environment

Job description

Customer Service Advisor – Night Shift

£12.21 per hour

35 hours per week

Monday to Sunday 8pm-7am (the role is rota based on either a 4 on 4 off or 5 on 3 off rotation)

Based on-site in Walsall

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre.

Role

We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible.

• Handling inbound calls
• Arranging call outs
• Dealing with distressed or upset customers

Requirements

To be successful in this role, you must have strong customer service and call centre experience. You will be able to handle tough situations over the phone and be able to clearly lay out options to the customer whilst guiding them through the process

• Strong communication skills
• Call centre experience
• Calm under pressure
• Happy working in a fast paced environment