Customer Service Advisor - NI Direct

Adecco; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading employment agency in Northern Ireland is seeking a Contact Centre Worker to engage with customers, manage data, and assess claims. This role requires excellent communication skills, resilience in a fast-paced environment, and necessary documentation for verification. Join a team that values collaboration and makes a difference in public service.

Qualifications

• Evidence of Access NI application number and cleared Access NI certificate required.
• Verified right to work documentation is essential.

Responsibilities

• Handle a diverse range of inbound calls, resolving queries with a friendly approach.
• Capture and maintain customer data accurately.
• Assess claims and respond to inquiries electronically.
• Contribute to the digitization of claimant services.
• Deliver on individual and team targets.

Skills

Excellent verbal and written English communication skills

Ability to follow instructions and processes

Capacity to remain calm in high-pressure environments

Job description

Join Our Team as a Contact Centre Worker!

Are you ready to make a difference in public service? We are thrilled to announce an exciting opportunity for a Contact Centre Worker to join our dedicated team! As a vital member of our organisation, you will play an essential role in providing outstanding customer care to those who rely on our services.

What You'll Be Doing:

• Customer Engagement: Handle a diverse range of inbound calls, ensuring that every customer's journey is seamless and satisfying. Your goal? Resolve queries "Right First Time" with a friendly and professional approach!
• Data Management: Capture, maintain, and ensure the quality and safety of customer data. Accuracy is key!
• Claims Assessment: Assess claims and respond to customer inquiries via electronic means, supporting our mission to streamline services.
• Support Digitisation: Contribute to the Department's goal of digitising all claimant services, making a positive impact on our community.
• Team Goals: Deliver on individual and team targets, working collaboratively in a high-energy environment.

What We're Looking For:

• Communication Skills: Excellent verbal and written English communication skills are essential to connect effectively with customers.
• Process Orientation: A keen ability to follow instructions and processes diligently.
• Resilience: The capacity to remain calm and effective in a fast-paced, high-pressure environment.
• Documentation: Evidence of your Access NI application number and a cleared Access NI certificate are required.
• Right to Work: Verified right to work documentation is essential.

Why Join Us?

• Impactful Work: Be part of a team that makes a real difference in people's lives through public service.
• Dynamic Environment: Enjoy a vibrant, fast-paced atmosphere where every day brings new challenges and opportunities.
• Supportive Team: Work alongside a supportive team that values collaboration and success.

How to Apply:

Excited to embark on this journey? Apply now and take the first step towards a fulfilling career as a Contact Centre Worker! Please ensure that you have your Access NI application number and cleared certificate, along with your right to work documentation ready for verification.

Application Information:

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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