Customer Service Advisor (Newry)

Honeycomb; Newry; On-site; GBP 22,000 - 28,000; Full time

Job summary

A respected banking organization in Newry is looking for a Customer Service Advisor. Responsibilities include handling customer inquiries, performing transactions, and ensuring cash accuracy. The ideal candidate has experience in customer service and strong interpersonal skills. This full-time role runs Monday to Friday, offering an opportunity to work in a dedicated team focused on exceptional customer service.

Qualifications

• Experience in a customer-facing position.
• Strong accuracy and reliability when handling cash transactions.
• Excellent communication and interpersonal abilities.
• Good organisational skills and the ability to multitask efficiently.

Responsibilities

• Deliver exceptional customer service by responding to enquiries promptly and courteously.
• Accurately perform teller duties including deposits, withdrawals, and other transactions.
• Follow cash-handling procedures and complete daily reconciliations as required.
• Promote the bank’s products and services.
• Foster a positive, collaborative team environment.

Skills

Attention to detail

Excellent communication skills

Interpersonal abilities

Multitasking

Job description

Honeycomb is pleased to be working alongside a well‑respected and long‑established banking organisation in Northern Ireland to recruit a Customer Service Advisor for its Newry branch. This temporary position offers an excellent opportunity to join a business recognised for its dedication to outstanding customer service and strong community values.

Role Summary

As a key member of our branch team, you’ll be the first point of contact for customers, delivering a warm, professional experience with every interaction. Your responsibilities will include assisting with customer enquiries, processing transactions efficiently, and handling cash securely and accurately. This is a full‑time position, working Monday to Friday from 9:00 AM to 5:00 PM.

Main Duties

• Deliver exceptional customer service by responding to enquiries promptly and courteously.
• Accurately perform teller duties including deposits, withdrawals, lodgements, and other transactions.
• Follow established cash‑handling procedures and complete daily reconciliations in line with audit and security requirements.
• Promote the bank’s products and services, encouraging the use of digital and self‑service options where appropriate.
• Foster a positive, collaborative team environment within the branch.

About You

We’re seeking someone who is detail‑oriented, confident in handling cash, and skilled in providing exceptional face‑to‑face service.

Essential Criteria

• Experience in a customer‑facing position.
• Strong accuracy and reliability when handling cash transactions.
• Excellent communication and interpersonal abilities.
• Good organisational skills and the ability to multitask efficiently.

Desirable Criteria

• Previous experience within banking, retail cash handling, or financial services.
• Full, clean UK driving licence.

Additional Details

Honeycomb is dedicated to ensuring an inclusive recruitment process. If you need any adjustments due to a disability or accessibility requirements, please inform us. We are proud to be an equal opportunity employer.

How to Apply

To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Adam Kelly, Recruitment Consultant Honeycomb on 028 9620 7050 or [e-mail]