Customer Service Advisor - Mini Rotation

BSH Home Appliances Ltd; Little Oakley; On-site; GBP 40,000 - 60,000; Full time

Job description

Responsibilities

• Booking engineer service visits
• Identify and order spare parts and accessories
• Provide and assist with troubleshooting and ongoing maintenance of an appliance
• Providing pre-purchase advise and replacement appliances
• Provide external support to global phone lines as required

Your profile

You will work 08:00 - 16:00 and 10:00 - 18:00 on a weekly rotation. Working in the Call Centre for two weeks and from home for two weeks.

A customer service background is required; with strong telephone communication skills.

Accuracy, flexibility and the ability to problem solve will be necessary in this role.

To be customer focused and ability to demonstrate empathy.

Self-motivated, thrive under pressure with strong computer literacy skills are also essential.

About BSH Home Appliances Group

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Benefits

• Real Living Wage Employer
• Bonus Scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Employee discount and access to BSH reward website
• Training and Development opportunities