Customer Service Advisor, Liz Earle

Boots; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer Centre Advisor to provide exceptional customer service and expert skincare advice. You will engage with customers, offer tailored support, and uphold brand values. The ideal candidate will have customer service experience and a passion for skincare. This position offers training and development opportunities, along with a range of employee benefits.

Benefits

Retirement Savings Plan

75% staff discount on Liz Earle products

Enhanced maternity/paternity/adoption leave pay

Discretionary annual bonus

Generous discount on our own brands

Flexible benefits scheme

Qualifications

• Proven experience in customer service, beneficial to have a strong understanding of the beauty or skincare industry.
• Exceptional communication skills, with the ability to explain complex skincare concepts clearly and helpfully.
• Strong proficiency in Microsoft Office and other digital communication tools.
• A deep passion for skincare and beauty, with the ability to educate and inspire customers.

Responsibilities

• Provide exceptional customer service and expert skincare advice.
• Resolve customer concerns swiftly and empathetically.
• Deliver informed, confident advice tailored to each customer.
• Create loyal customer relationships to drive revenue.

Skills

Customer service experience

Communication skills

Microsoft Office proficiency

Passion for skincare

Job description

Job Description

Location: Isle of Wight
Recruitment Partner: Frankie McCallister-Lyas

Overview

As a Customer Centre Advisor, you will be an empowered brand ambassador, providing exceptional customer service and expert skincare advice across all No7 Beauty Company brands, including Liz Earle. Your role is to deliver a world‑class customer experience that surpasses expectations with every interaction. You will offer personalized, proactive support, leveraging your CIBTAC endorsement to provide expert advice on skincare and beauty routines that leave a lasting impact on our customers. Guided by the company's Vision and Mission, you will help champion the customer's voice, ensuring every interaction is driven by our core values of expertise, efficiency, and brand equity. You will be committed to continuous improvement and personal development, striving to meet and exceed customer expectations while fostering customer loyalty and driving sales through service.

Key Responsibilities

Customer Engagement & Experience

• As a key player in the Customer Experience pillar, you will take full accountability for each customer interaction, ensuring you provide personalized, proactive support and resolve concerns swiftly and empathetically. Your goal is to exceed customer expectations and deliver lasting impact through expert skincare advice, leveraging your deep product knowledge across all No7 Beauty Company brands.

Expert Product & Skincare Advice

• You will be responsible for delivering informed, confident advice that is tailored to each customer's needs, ensuring they receive expert guidance rooted in our core values of brand equity and expertise. Your CIBTAC‑endorsed qualifications will give you the credibility and authority to offer the highest level of skincare support.

Sales Through Service

• Embodying the Sales Through Service ethos, you will create loyal customer relationships by building trust and driving revenue through meaningful, personalized interactions. Your role will be instrumental in capturing customer insights and using this feedback to help improve the service you offer and further innovate within your role.

Brand & Company Representation

• As a brand ambassador, you will uphold the Liz Earle Precious Recipe and No7 Beauty Company values. Your role is to ensure that our brands are represented with care, expertise, and authenticity, consistently providing exceptional customer service as the standard, not a goal.

CIBTAC-Endorsed Training to Become a Skin Expert

• As part of your ongoing professional development, you will undertake CIBTAC-endorsed training to become a Skin Expert. This training will enable you to offer the highest level of skincare expertise, ensuring you can provide customers with tailored, in‑depth advice to meet their individual skincare needs.

Training & Development Support

• Support the continuous improvement of your team and colleagues by sharing your knowledge and contributing to internal training efforts. You'll work closely with the Customer Centre Team to help meet and exceed performance KPIs, driving both individual and team success.

Sustainability & Environmental Responsibility

• In line with our commitment to Efficiency, you will actively contribute to sustainability initiatives, helping to manage waste, emissions, and the consumption of natural resources.

What you’ll need to have

• Proven experience in customer service, beneficial to have a strong understanding of the beauty or skincare industry.
• Exceptional communication skills, with the ability to explain complex skincare concepts clearly and helpfully.
• Strong proficiency in Microsoft Office and other digital communication tools.
• A deep passion for skincare and beauty, with the ability to educate and inspire customers.

About No7 Beauty Company

No7 Beauty Company is made up of five iconic brands – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone – we’re innovators with a passion for challenging perceptions with ground‑breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Our benefits

• Retirement Savings Plan
• 75% staff discount on Liz Earle products and the Quarterly Allowance Box.
• Enhanced maternity/paternity/adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you – go to no7company.jobs/working-here to find out more.

(Please note, any salary estimates given on third‑party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)

What’s next

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.