Customer Service Advisor - Lewes, East Sussex

Wave Active; Lewes; On-site; GBP 16,000 - 19,000; Full time

Job summary

A leisure facility provider in Lewes is seeking a Customer Service Advisor to deliver exceptional service and promote activities at the centre. The role involves welcoming customers, managing bookings, and ensuring a tidy reception area. Candidates should possess strong communication skills, handle cash effectively, and adapt to changes. With a salary up to £18,940.82 per annum and a commitment to customer satisfaction, this permanent position offers a rewarding environment for dedicated individuals.

Qualifications

• Experience in a similar work environment is preferred.
• Customer-focused attitude with a passion for exceptional service.

Responsibilities

• Provide a friendly and efficient service to all customers.
• Administer booking system operations and cash handling.
• Promote the sale of goods and memberships effectively.

Skills

Excellent communication skills

Able to remain calm in challenging circumstances

Knowledge of cash till operations

Job description

Customer Service Advisor - Lewes, East Sussex

Location: Lewes Leisure Centre

Salary: Up to £18,940.82 per annum

Hours: 29.75 hours per week

Contract Type: Permanent

Closing Date: 04 / 12 / 2025

Overview

The Post in Context

We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.

As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.

Responsibilities

Customer Service

• To provide a friendly and efficient service to all customers.
• To pro-actively provide information to promote the Centre to the public at all times.
• To respond positively to customer enquiries.

Reception

• To answer, promptly, incoming telephone calls.
• To welcome and acclimatise visitors to the centre.
• To direct customers to the correct place of activity.
• To control entry and exit systems.
• To use PA systems for information and control.
• To maintain a clean and tidy reception area.
• To be smartly presented in uniform at all times.

Administration

• Responsible for the smooth operation of the booking system embracing system enhancements.
• To control and cash up all monies during the session in accordance with the financial regulations.

Promotion of Centre

• To promote the sale of goods and memberships.
• To enrol and issue cards in relation to memberships and categories available.
• To deal with customer enquiries regarding programme and course details, first aid, lost property etc.

Other Duties

• To carry out other duties as required.
• To adhere to Wave Active Limited’s policies and procedures

Personal Specification

Disposition

• Customer focused
• Driven and Enthusiastic
• Passion for providing exceptional service
• Can do attitude
• Pro-active
• Team Player
• Interpersonal skills

Experience

• Similar work environment

Skills

• Excellent communication skills – face to face, telephone
• Able to remain calm and professional in challenging circumstances
• Knowledge of cash till operations and administration of cash returns

Other

• To be flexible to the changing demands of the business
• Able to react positively to changes in policy and development into new or improved areas of service activity
• To be able to follow Wave Active Limited Policies and Procedures