Customer Service Advisor - Key Accounts

Haier Europe; Bolton; Hybrid; GBP 26,000; Full time

Job summary

A leading appliance manufacturer in Bolton is seeking a Customer Service Advisor for a fixed-term contract. The role involves supporting retail customers with repairs and providing service through various channels. Ideal candidates will have strong product knowledge and excellent communication skills. The position offers a base salary of £25,708.30 and benefits including hybrid working, enhanced sick pay, and various staff discounts.

Benefits

Base salary of £25,708.30

Working only 1 in 4 weekends

Enhanced family leave policies

Up to 6% pension contribution

4x Life Cover

Training support schemes

Enhanced sick pay policy

Free fruit and hot drinks

Brilliant staff discounts

Discounted gym memberships

Free onsite parking

Social committee events

Qualifications

• Extensive product knowledge necessary.
• Ability to manage communication across various channels.
• Strong interpersonal skills to build relationships.

Responsibilities

• Support retail customers with repair arrangements for domestic appliances.
• Provide updates for ongoing repairs and spare part inquiries.
• Deliver a fantastic service for queries and complaints.

Job description

As a Customer Service Advisor - Key Accounts, you'll be supporting our retail customers with arranging repairs for domestic appliances that have developed faults, providing updates for ongoing repairs and chasing spare part enquiries. This position is an 8 month fixed term contract. Using your extensive product knowledge, you'll attempt resolve queries and customer complaints by delivering a fantastic service. You'll manage communication through a range of customer touch points, including telephone and digital channels., You'll liaise with customers via multiple different channels and work closely with with key external stakeholders, building and strengthening relationships.

Benefits

• Base salary of £ 25,708.30
• Working only 1 in 4 weekends
• Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
• Hybrid working (if applicable)
• Enhanced family leave policies
• Up to 6% pension contribution
• 4x Life Cover
• Training support schemes to aid your development
• Enhanced sick pay policy
• Free fruit and hot drinks
• Employee Assistance Program
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
• A social committee which organises nights out and fundraising events
• Dress down Friday
• Free onsite parking
• Discounted gym memberships