Customer Service Advisor – Insurance Solutions (Bristol)

Red Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support customers with complex financial services products. This role involves resolving customer queries, maintaining a CRM, and achieving sales targets. The ideal candidate will possess excellent communication skills and a strong attention to detail, and previous customer service experience is preferred. Competitive salary up to £30,000 per year and multiple employee benefits are offered.

Benefits

24 days of annual leave

Bupa Private Medical Insurance

Company pension plan

Employee Assistance Programme

Electric Vehicle Scheme

Support for personal volunteer activities days (2 per year)

A wide range of exclusive employee discounts

Qualifications

• Previous experience working in customer service and/or sales would be advantageous.
• Ability to work calmly under pressure is essential.
• Excellent attention to detail and a desire to provide exceptional customer service.

Responsibilities

• Resolving customer queries to maximise satisfaction.
• Maintaining an accurate Customer Relationship Management (CRM) database.
• Identifying, advising, and selling our products and services.

Skills

Good communicator, both written and spoken

Excellent attention to detail

Great team player

Ability to work calmly under pressure

Previous experience in customer service and/or sales

Familiarity with CRM tools

Excellent time management

Interpersonal skills

Positive and professional attitude

Tools

CRM tools

Job description

A recruitment agency is seeking a Customer Service Advisor to support customers with complex financial services products. This role involves resolving customer queries, maintaining a CRM, and achieving sales targets. The ideal candidate will possess excellent communication skills and a strong attention to detail, and previous customer service experience is preferred. Competitive salary up to £30,000 per year and multiple employee benefits are offered.